Shipping policy

1) We provide free standard and paid express delivery options for all orders within the USA and to select countries. Shipping costs and delivery options for orders to other destinations will be charged to you and will be calculated at checkout.

2) If placed before 12 pm Pacific time, your order will be shipped on the same business day, otherwise it will be shipped on the next business day. Please note that our warehouse operates on weekdays only, and we don’t ship on weekends and bank holidays in California. All timings are in Pacific time.

3) During checkout, you’ll see the estimated delivery times for your order. Please keep in mind that these delivery times are estimates and cannot be guaranteed. We do not refund any express or expedited delivery options if the delivery time has been exceeded, as this is completely out of our control.

4) Once your order leaves our warehouse, we’ll send you an email with the shipping confirmation and tracking number.

5) When shipping internationally, it’s important to understand that there may be duties and taxes applied to your shipment by local customs, tax, and other government agencies. The receiver is responsible for paying any duties, taxes, and other charges associated with the delivery.

6) Once an order has been marked as successfully delivered based on the tracking information, but the customer has not received the item, we kindly request the customer to follow the steps below before applying for a refund or requesting a replacement:

a) We encourage customers to check with their neighbors to see if the package was mistakenly delivered to the wrong address. Delivery carriers sometimes leave packages with nearby neighbors if the recipient is not available.

b) Customers are advised to contact the local post office or the delivery carrier directly to inquire about the situation. They may be able to provide additional information or assist in locating the package.

c) Please note that in some cases, AURA Devices reserves the right to request the filing of a police report before proceeding with a refund or sending a replacement. This measure is taken to ensure the validity of the claim and protect against potential fraudulent activity.

We appreciate your cooperation in following these steps to resolve any delivery issues effectively.

Please contact our support team by email at support@auradevices.io for further assistance.