Shipping & Returns

AURA Devices Shipping & Returns policy updated on January 22nd, 2022.
    1

    Shipping

    We offer free standard and express delivery options on all orders from the USA. Deliveries to other destinations will be at your own cost. Exact costs are calculated at checkout.

    Deliveries take place on Tuesday and Thursday during local business hours, and orders placed after 6 pm PST are processed the next working day. All orders except pre-orders are processed and shipped within 1-3 business days.

    Shipping times differ by destination:

    1. USA within 1-5 business days
    2. Canada within 5-7 business days
    3. EU, UK, Japan, within 9-15 business days
    4. Rest of the World within 25-30 business days

    As soon as your order leaves our warehouse, you will receive a shipping confirmation and tracking number by email. It is not possible to make any changes to your order after you receive a tracking number.

    Pre-order delivery timelines can be rescheduled due to potential delays in production. We will inform you by email whenever any changes occur.

    Due to the COVID-19 lockdown and slower logistics operations, some orders may take longer than usual to process. Please contact our support team by email at support@auradevices.io for further assistance.

    2

    Returns & refunds

    We offer free 15-day returns on all orders, as long as your item shows no significant signs of use or visible damage. Here’s what you need to do:

    1. First, request a return by emailing us at support@auradevices.io. Tell us your full name, order number, the date your order was placed, and what item / items you would like to return.
    2. Prepare the item / items for the return, making sure all tags and packaging are included - we may not be able to accept your return without these.
    3. Once that's done, we will send you a return label with return instructions. Only US return labels are prepaid.
    4. When your return is received, our team will check the item over and either accept it for return, or contact you if there is a problem. This takes around 1-7 business days. Please note that if your item is not accepted for return, we will not be able to return either the item cost or deliver and return costs.
    5. Once your return is accepted, your refund will be issued, and you’ll get a corresponding email confirmation. You will only be refunded the item cost;
    6. Keep in mind that we currently only accept returns from the USA;
    7. Returns from outside of the USA can be received by our warehouse only if the item was sent as a regular shipment. We do not cover any cost related to the items sent outside from the USA;

    Please take a look at our Terms of Sales for more details.

    During special seasons (during Black Friday/ Christmas holidays) the return frames can be extended. Detailed information will be provided in the product description at the time of ordering.